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We hope to provide you with the best possible service, but it may of course happen that you have a complaint. We would appreciate it if you discuss this complaint with the assistant or during the consultation hour. A conversation may offer a solution and can also contribute to the improvement of care or organization.

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If this is difficult for you or you cannot find a solution with us, you can discuss your complaint with an independent and impartial complaints officer. The complaints officer will work with you to find a solution to your complaint or problem. The complaints officer can try to mediate the complaint. The complaints officer does not choose a party and therefore has no judgment. Everything you tell the complaints officer is confidential. You can reach this complaints officer on telephone number 088 0229191 or via the website skge.nl

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If you are unable to find a solution with your general practitioner and with mediation by the complaints officer, you can request a ruling on your complaint from the general practitioner care disputes body. This independent committee consists entirely of a chairman (lawyer) and members on behalf of the patients and members on behalf of the general practitioners. The committee is assisted by an official secretary who is also a lawyer.

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The opinion of the disputes body is binding. More information can be found at www.skge.nl. You can also send us an email .